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I have quickly learnt that if I shop through topcash back on my iphone the visit is not recorded and I have not received cashback on a few occasions. I have to log on to a pc to place the order in order to get cash back
Giving me the existing customer cashback (3%) even though this is the first time I buy through asos
i'm guessing it's based on address? my flatmate has bought something from asos at this address before (but not through topcashback!), that's the only reason I can think of not giving me the new customer cashback (10%)
Love asos and have been purchasing regularly from them. If i'm honest, topcashback influences me to purchase more as I know cash back is available. However, it does take ages to actually receive the cash back from asos - so they do pay out, they just really take their time.
Overall very good :)
Tracked and paid out. Not too bad
Note cashback is paid on ex-vat purchase amount
Used for present bought for christmas, item came quickly however, same can't be said for cashback, still waiting and can't see it coming anytime soon.
Occasionally tracks and pays out pennies - return anything and you've lost the lot - customer service is spot on though!
I think i'm going to give up trying to get cashback from asos - when I first started using topcashback to do this everything went through fine, but my last 4 or 5 orders were not tracked so I had to put in claims for them, all have been declined because "another marketing channel has been credited with the sale". I don't understand what this means - topcashback say they do not have any further information due to confidentiality. All I know is that I have never used another 'marketing channel' to claim cashback from asos. The only explanation I can think of(which others have mentioned aswell) is I have returned items - however not in every case! - but I still don't understand how that would be classed as "another marketing channel has been credited with the sale".
In short most other merchants are excellent for cashback - asos are rubbish so I wouldn't waste your time trying!
Purchased in december 2012 and finally became payable in june 2013. I purchased it as a new customer expecting 10% but was instead awarded 1% cashback (existing customer). Overall not a brilliant experience on cashback.
Returned one item from order and asos give no cashback. Not really fair, people are always returning stuff from online shops. Wouldnt use again.
Purchases not tracked.
In the odd event it is tracked, no cashback received.
Horrible customer service.
Sneaky sneaky sneaky asos!!! I spent £39.99…Cash back originally tracked at the correct rate of 3%…i have just noticed it has now been confirmed and paid 1p with no history of amount spent ….Work that one out!!! not happy at all asos -using sneaky tactics!!!!!!!!!
Asos ship promptly and the returns service is pretty good too.
However, beginning to agree with other reviewers that expecting cashback is a lost cause. 7 Months on, still no sign.
Asos.Com declined the cashback...They had to be prompted too. Tcb tried but failed.
Buyer beware, the cashback may track, but 10 months later you're likely to have no cashback based on my experience.
Had cashback tracked. Yet none have been confirmed or payable yet. Also lower than actual spending. Also cant believe its gone down to 1.01% From 4.04% Neither are very good, but 1.01% Is shocking!
Has not tracked twice now, filed claim but tcb are taking a long time to actually submit it to merchant.
Avoid!no cashback received....
Never tracks, third time i've ordered from asos without it tracking, never respond to claims. May as well not be listed on tcb.
Terrible company for cashback. I've been waiting over 8 months now & this matter doesn't look like it's going to be solved anytime soon, not impressed at all.
Same as most other people, returned one item and all cashback was declined. Don't use merchant if you expect them to honour their cashback.
The cashback amount is lower than the amount spent and you also have to wait ages for your cashback to be confirmed. Not really worth the hassle!
They generally track and confirm - but if you return even a single item from the order (e.G.,Order more than one size to try) - all the cashback is removed (not just for the amount returned).
I set up as a new customer and only received 3% and not 10% cashback.
Does anyone know why my asos cash back has been declined?
It did not work and I did go through your site selecting the merchant,,very disappointed
I placed an order this morning and have received no cash back. This will be the 3rd consecutive time that I have placed an order and have had to raise a missing cash back claim. Come on asos sort it out!
I have made £51 purchase, but the cash back has tracked £42.5. @@
Spent £70 on asos.Com expecting 3% cashback. Didn't even track, so have had to lodge a missing cashback claim - probably won't get anything back for my purchase. Very annoying, would not recommend if you are expecting cashback.
I share the sentiments of other posters on here, very little point in this company being listed on the tcb site. I could find the amount of cashback i've earned in loose change on the street quicker than the time it's taken for this to track.
Rubbish bought stuff way back start if dec last year and still waiting cash back, I also made a purchase before that and they rejected cash back as they said it didn't meet their terms even though no offer code was used. I will not recommend for cash back.
They never give any cashback!!! I am waiting for my transactions since few months now....Just made another one and again the same.....Not even tracked....Waste of time...
Link is broken, doesent let me to go to asos website.
Asos will never offer any cashback. End of.
First time i've used tcb with asos, it tracked within 24 hours but said the purchase amount was lower than my actual expenditure by several pounds, therefore the predicted cash back was lower..
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