Terms and Conditions

How the Site Works


We believe we are a real UK success story!

When we launched in 2005, we were the original free cashback website in the UK to pass on 100% cashback. Now, we are the UK's most generous cashback website website, and we pass on up to 105% cashback – which means we can save our members more money. We don’t believe that there is another cashback website in the world that matches our generosity – and more and more clever shoppers are catching onto the secret!


In order to learn how the site works, please read on.

When our members click through to, and perhaps buy from, the merchants advertised on our site, we are in effect, acting as an advertising agent for the merchants, by sending them online customers and traffic. In return for this, the merchants (and their tracking agencies) are prepared to pay us a commission. (Sometimes, due to the volume of traffic that our website can provide to them, they will also even pay a further, separate advertising bonus or a performance incentive to our company – which helps us to keep the website going).


Now the good part.

Instead of simply keeping all of the commission paid to us, we pass it on to our members in the form of Cashback. We do this because we hope to gain the loyalty of our members and gain their repeat business, thereby building up a popular brand and website, enabling us to earn further advertising revenue and the highest rates of Cashback. We have already built up a hugely successful UK site and brand, so we are already earning and passing on the highest levels of cashback available. This has been guaranteed since 2008 in that if you ever find a higher rate of cashback was on offer elsewhere at the time that you made your transaction with us, then we will refund the difference.

In order to keep this most beneficial situation running smoothly for all parties, we do need to introduce some terms and conditions of site membership, as set out in the rest of this agreement.

 

The use of www.topcashback.co.uk is subject to the following terms and conditions.

 

www.topcashback.co.uk is owned and operated by UKC Systems Ltd (referred to as ‘we’ or ‘us’ below).

By entering our site or enrolling, you as a user (referred to as ‘you’ below) are accepting our terms and conditions.

  • 1. Site Membership & Termination of Accounts

    Firstly, we should let you know that you can, of course, cancel your membership at any time (although we have no idea why you would wish to. There are no catches, so you can't lose out). You can cancel your membership simply by clicking the appropriate link within your account settings and following instructions. Here you can also subscribe or unsubscribe from any emails we may send to you. If you prefer, you can email us at email dd
    or you can write to our head office at:

    UKC Systems Ltd (TopCashback)
    St Georges House
    19 Church Street
    Uttoxeter
    ST14 8AG

    We are happy for you to make the occasional cashback transaction on behalf of other family members or close friends. In other words, we don’t insist that each family member or close friend necessarily have to create their own account. This is subject to fair usage however and one account should not be used to make purchases on behalf of many other people.

    Any use of the TopCashback site is made based on the assumption that full authority has been obtained from all relevant parties. This may include but is not limited to employers, friends, family and businesses.

    One account is allowed per person.

    We reserve the right to refuse membership and further, in the event of fraudulent, abusive or other activity we determine to be un-fair, we reserve the right to terminate your account. In addition, please note that accounts may be disabled if they are deemed to be dormant accounts, as outlined in Section 4.

    As a condition of membership, you will need to accept service emails from Top Cashback and authenticate your email address. Please note that you will also be signed up to receive emails from us detailing cashback deals, updates to our blogs and other emails in relation to our website and services. You can opt out of these emails from within your account pages.

    If you have joined via a friend's referral (tell-a-friend) link, then the referrer (your friend) may be able to see if you have reached the cashback threshold required in order for them to gain a tell-a-friend bonus, they will also be able to see the date you signed up and your username.

    We reserve the right to terminate a member's account if a serviceable email address is not provided and also if that member marks our emails as abusive, junk or spam.

    1.b Levels of Membership

    Definitions of Terms used:

    ‘Classic Account’ – Our standard account with no fees whatsoever. The classic account does not have access to some benefits and features that are available to ‘Plus Account’ members. A full comparison of these benefits and features is displayed on the TopCashback membership levels page

    ‘Classic Account’ members have the ability to upgrade to a ‘Plus Account’ at any time.

    ‘Plus Account’ – Our enhanced account which is free to join. It gives access to additional benefits and features in return for the retention of the ‘Plus Account Membership Fee’ from your cashback earnings. If you don’t earn any cashback then there won’t be any fee. A full comparison of these benefits and features is displayed on the TopCashback membership levels page

    The ‘Plus Account’ membership will last for one year.

    ‘Plus Account Membership Fee’ – In order to offer the additional benefits and features of the Plus Account, we retain up to £5 of your first cashback earnings in any year. If you don’t earn any cashback then there won’t be any fee. (A “Year” is a 12 month period which commences at the date you began using the ‘Plus Account’).

    Certain cashback transactions may be excluded from contributing towards the ‘Plus Account Membership Fee’. Where applicable, this will be stated on the relevant merchant page before the point of purchase.

    ‘Existing Member Free Trial’ – A trial period of the ‘Plus Account’ benefits and features which incurs no Membership Fee during the trial period. Downgrading during the trial period will NOT forfeit any additional cashback earned as a result of the Plus Account benefits and features (Typically a 5% bonus on all transactions).

    ‘Trial’ – A trial period of the Plus Membership features during which the member can downgrade at any time. Downgrading during the trial period will forfeit any additional cashback earned as a result of the Plus Membership features (Typically a 5% bonus on all transactions). New members to TopCashback will be given the option of choosing which type of account they would like. If new members don’t immediately choose which option they would like, they will be given the advantages of the Trial for one month. If new members have not chosen their preferred membership level after one month, they may be transferred automatically to the Plus Membership if they have already benefitted from any enhanced cashback. New members will continue to be able to downgrade until the point they have benefitted from any enhanced cashback.

    Members may downgrade their account at any time during the ‘Trial’ period without incurring any fees. Any accounts which are not downgraded to the ‘Classic Account’ prior to the end of the ‘Trial’ may automatically be enrolled as a ‘Plus Account’.

    ‘Plus Account’ subscriptions will renew automatically at the start of each membership ‘Year’ but you will have the ability to downgrade to the ‘Classic Account’ at any point in a membership year as long as you have not accrued any cashback earnings during that membership year.

    The ‘Plus Account Membership Fee’ will be deducted from your payable cashback at the first instance of a payout request. If the amount of payable cashback in a Plus member’s account does not reach the full amount of the ‘Plus Account Membership Fee’ at the end of the year period, we will retain this amount as the year’s membership fee instead.

    TopCashback reserves the right, in its absolute discretion, to withdraw or modify the services available for any trial period or ‘Plus Account’ benefits and features at any time and for any reason without prior notice and with no liability.

    The ‘Trial’ is only available once per member and once per member account. Subsequent membership level upgrades will not receive a trial.

    Any suspected abuse of the ‘Trial’ may lead to the account being terminated, as outlined in Section 1.

    Specific Existing Member Terms

    TopCashback members that registered on or before the 5th June 2013 12:00 are classed as ‘Existing Members’ and are bound by the following additional terms:

    ‘Existing Members’ will remain on the ‘Classic Account’ by default, but are able to upgrade to the Plus account at any time.

    In addition to this, Existing Members will be given the option to take out an ‘Existing Member Free Trial’ of the Plus account. During this trial period, members are able to downgrade back to the Classic account if they wish, providing that the downgrade takes place before the end of the free trial.

    The ‘Existing Member Free Trial’ will last for a 3 month period starting from when the trial option was selected by the member.

  • 2. Cashback Rewards

    As an enrolled TopCashback member you may earn 'cashback' or a cash reward from a number of Merchants as illustrated on the website. Note that all transactions you make are not with us, but with the individual retailer. We pass on the cashback we earn from merchants and their tracking agencies for your applicable transactions, where the credit can be traced directly to your account by means of an identification tag provided in the reports of the merchants and their tracking agencies.

    Uniquely, we pass on up to 105% of the commission passed to us by the merchants and their tracking agencies. The conditions for earning any bonus rates are set out in section 1b of these Terms and Conditions. Cashback amounts offered to our members may vary from commission received by us based on terms and conditions imposed by individual retailers and their agents, or for any other reason at our discretion. Any added cashback bonus must be £0.01 or more for it to be applied to your transaction. Some low value transactions may not therefore be eligible for a cashback bonus.

    From time to time merchants may increase or decrease the commission paid  in which case the cashback offer illustrated on our site may be incorrect. We take reasonable care and skill to ensure that the data provided on this site is accurate and up to date. However, we give no warranty of the accuracy of any information on the site and do not accept liability for any errors or omissions, neither do we accept liability for any resulting damage or loss. Further, we take reasonable care and skill to ensure the correct functionality of the website, however we give no warranty of the functionality and do not accept liability for any errors. By default, your applicable transactions will be credited in line with the commission reported to us by the retailer, which may be more or less than the advertised rate. Some retailers pay cashback on the purchase amount inclusive of tax and/or delivery charges and some retailers exclude these values for the purpose of calculating and awarding cashback.

    When we have traced a paying, applicable transaction to your account, we will credit your account with a ‘pending payout’. Once the retailer confirms the transaction, the payout will be marked as ‘confirmed’ – this can take 30 days or more from the date of the purchase. If the goods are returned or the sale reversed or amended by any means then the cashback payout will not be made.

    Applicable transactions for cashback can be defined as transactions that fulfil the following criteria:

    (a) Transactions which are tracked directly back to your account by means of an identifying tag, as reported to us by the merchants and/or their tracking networks. Please note that you must be logged into our site at the time you click through to the merchant in order to have your transaction tracked by means of the identifying tag. We will however, take reasonable measures to warn you if you are clicking through to a merchant whilst not logged into the TopCashback website.

    (b) You also must click through to the merchant via the main ‘Continue’ or ‘Continue to Merchant’ buttons on our site. If you click through via a sponsored advert on our website, then no commission or cashback will be earned. We will endeavour to make clear which links are advertising links and therefore will not be applicable links for earning cashback.

    (c) Certain repeat purchases also may not qualify for cashback and you must purchase for genuine reasons. You must complete your transaction after clicking directly through to the merchant from whom you wish to purchase (not via any other third party sites) from the TopCashback website and purchases must then be completed immediately and wholly online. If the merchant decides your transaction wasn’t genuine for any reason, or if the merchant decides that your custom, (whether tracked or not), was deemed to have been provided by another website (such as but not limited to a comparison site or a search engine) then your transaction will not be applicable.

    (d) If your account is terminated or disabled for any other reason, then your cashback will be forfeit and any further transactions which might otherwise become credited to your account will not be deemed to be applicable.

    Please note that you can maximise your chances of earning commission over several purchases if you click through to the merchant site from TopCashback directly before each purchase.

    We cannot be held responsible if the merchant fails to report your sale to us. Merchants have their own rules upon which they determine transactions to be genuine, i.e. An attempt to simply earn money by clicking/registering with no intention to continue to use/buy from their website could be deemed as non-genuine. These rules may or may not be advertised by ourselves or the merchant and may be discretionary.

  • If you are associated with more than one TopCashback account (i.e husband and wife) then allowed transaction recurrences may be determined across these multiple accounts as part of fraudulent usage prevention.

    Whilst we will endeavour to recover non-payouts from the retailer, the decision of ourselves, the retailer or retailer’s tracking agent is final. Whilst we will try and recover missing cashback, at any point we reserve the right not to chase missing cashback claims, particularly where no purchase has been made.

    Where a cashback enquiry has been successfully paid by a merchant, you may receive a lower amount than expected, this is due to the amounts received by ourselves possibly being lower than the original claim. We do allow you to query this with us. If a merchant still hasn't paid a manual cashback claim after a period of six months then we reserve the right to close the enquiry claim.

    TopCashback reserves the right to reclaim or make balance adjustments accordingly where it has been established that any credit has been applied in error. This will include but is not limited to transactions where the credit is not genuinely due or payout for any credited transaction has not been received from a merchant or its agencies. This can include transactions which are already marked as Payable in your TopCashback account, or for transactions which have already been paid over to you by BACS or Paypal or any other means. TopCashback reserves the right to apply fraudulent prevention measures as it sees fit.

    For referrals to be paid, the referred member must meet certain criteria such as minimum thresholds as detailed in the referrals section of our website along with exclusions of certain merchants or transaction types. Only referrals for genuine signups will be paid, multiple accounts created for use by the same person or any fraudulent signups will result in termination of your account. The criteria used to determine referral thresholds may be adjusted at any time. Please also see our Referral Terms from the Tell-A-Friend section before sending any invites.

    Where a voucher code (also known as discount code or coupon code or other variations) has been advertised on the TopCashback website, either posted by TopCashback itself or by another member, TopCashback cannot be held responsible for the validity of the voucher code. The benefit implied by the voucher code cannot retrospectively be applied. Further, TopCashback cannot be held responsible for any loss of cashback or loss of any other benefit which might otherwise have been gained had a supplied voucher code not been used.

    For the avoidance of doubt and notwithstanding any other provision of this Agreement or the Website, you agree that in all circumstances payout of Cashback is at our sole discretion and further we may refuse to make payout of Cashback to you for any reason including but not limited to non-payout or late payout by the Merchant.

    All of the above remain applicable for the Snap & Save service in addition to the specific Snap & Save terms and conditions.

  • 3. Payout Schedule

    Cashback payouts will be issued at your request. You will be able to request a cashback payout once you have any PAYABLE funds in your account. There is no lower threshold limit before you can withdraw your payable funds by BACS, Amazon.co.uk Gift Certificate or by Paypal. Commission payouts received by ourselves are held as our funds until such time as they are sent in the form of cashback to our members. Once a payout has been made there may be a small period before you can request your next payout.

    Should a retailer delay payout or cease trading then we will make every reasonable effort to recover your cashback but we can make no guarantees to payout until funds have been received from the retailer or their agents.

    Individual payout methods may be limited or withdrawn on a discretionary basis to ensure only UK payout transactions are made as per our membership terms. payout details must be kept accurate by yourself to avoid losing any due payouts. Payouts made to incorrect destinations are not always recoverable and may be subject to a recovery fee. We will not be held liable for any delays, or consequences of delays in payout. At any point we reserve the right to put payout requests on hold pending any investigation, this may be the case where unusual account activity is detected and verification is therefore required in order to deem the transactions as genuine.

    Where a charity donation is made, we will batch up donations until the total donation to an individual charity totals more than £25. Batching up donations will minimise the administration for the chosen charity as well as for ourselves. Once the threshold is reached, we will pass on the entire total of the donation(s) directly to the charity with no charge for administration. 100% of your donation will therefore go to your chosen charity.

  • 4. Dormant Accounts

    In order to minimize our administration overhead, or for any other reason, we reserve the right to terminate dormant accounts. In order to keep an account active and ensure it doesn’t get marked as dormant, we do not require purchase transactions, but we do require you simply to log in to your account at least once every 6 months.

  • 5. Modification of Agreement

    We may modify any of the terms and conditions contained in this Agreement, at any time and at our sole discretion for any reason. We will post the revised agreement on this website. The new terms will come into effect no later than 30 days after the modification.

  • 6. Miscellaneous

    Our failure to enforce your strict performance of any provision of this Agreement will not constitute a waiver of our right to subsequently enforce such provision or any other provision of this Agreement.

  • 7. Privacy Policy

    Our Privacy Policy outlines exactly how we handle your account information and the steps we take to ensure your privacy.

  • 8. Copyright

    www.topcashback.co.uk is protected by copyright. The site, in whole or in part, is for your personal use only. You may not reproduce, or make available any part of the site, with or without amendments, other than for your own private use. Nor may you reproduce or make available any of the data contained within the site without our express written consent. You may not distribute or commercially exploit this site, without the express written consent of UKC Systems Ltd. We reserve all other rights.

  • 9. Linking from External Websites

    www.topcashback.co.uk is happy for other websites to link to it; however, it does not permit pages to be loaded into frames on other sites. It does not permit links from any websites that contain material which could be construed as offensive.

  • 10. Links to External Websites

    www.topcashback.co.uk links to many other websites for information and as a service to our users. The external websites are not under our control and we are not responsible for the content of any linked site. By listing or linking to another site, we are not making any kind of endorsement and we accept no liability in respect of the content. We do not guarantee that links will work all of the time and cannot control the availability of the linked pages. If you deem any link inappropriate or offensive, or find any link to not work, then please let us know so that we may remove the link.

  • 11. Un-Authorised Use Of Our Website

    If it is found that the TopCashback website is being tampered with in any way including modification of URLs, posting unauthorised URLs on public media, pages being spidered, email cloaking, automatic scripts or anything deemed by ourselves to be abnormal use then we may terminate your account and any earnings may become forfeit. To protect our merchants, any suspected abuse of an offer may lead to transactions being revoked. Any transaction deemed to be of a suspicious nature may require verification by ourselves and/or the merchants involved, and further information on your transactions may be requested from yourself. For this reason, we may pass on any details which you have provided in communications with the merchant and its agencies. Usernames should not be offensive nor used in any way which may represent any trademarks or brand names, be it owned by UKC Systems Ltd or other entities. Where this is the case then you will be required to update this to a suitable name.

    Impersonation of TopCashback within www.topcashback.co.uk or external sites will not be tolerated. If a member is found to be impersonating TopCashback, and therefore misleading other members, then action will taken and the account in question may be terminated.

  • 12. Virus Disclaimer

    We take all reasonable effort to test material before placing on our website. In the very unlikely event of any loss, disruption or damage, we cannot be held responsible for any loss, disruption or damage to your data or computer system which may occur whilst using material derived from this website.

  • 13. Jurisdiction and Severance

    These terms and conditions shall be governed by the laws of England. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England. You hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this website. Use of this web site is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.


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