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Get up to 8.4% of your purchase back
when you shop with Agoda

Agoda Reviews

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While it is fair to say you will find some negative Agoda reviews below, plenty of positive remarks have been left by our members. While some people have complained about their cashback not tracking, others who have booked with the hotel service through us have clearly had no such issues. Some of the feedback you will find includes “perfect, paid on due date — no complaints from me”, “confirmed and payable within five months” and “cashback confirmed and payable within specified period”.

You will also find positive Agoda review feedback about the deals available on the Agoda site and the service provided by them. Our members have said such things as “great deals on hotel accommodation”, “great bargains to be found”, “good company with some fantastic rates. Very reliable” and “good value for money”. If you take a look on Trustpilot, you will find the vast majority of customers who have left reviews have been very complimentary, with comments including “easy and clear to book with competitive rates”, “best thing ever” and “best price and easy for booking”.

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Agoda Reviews
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Very, very slow
  Palavi | 27 Jan 2019 Report Abuse
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doesn't pay so fast. took them 6 months to give my cashback.
  hannahcaayon | 20 May 2018 Report Abuse
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Booked in Dec16 went to pending straight away.Realised I would have to actually stay before cash back confirmed.Still waiting many months after my stay
  yorkshireman | 15 May 2018 Report Abuse
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Very slow, booked in April 2016, stayed in September and eventually tracked but at a much lower rate. Payable now inn 2017 but tracked on a lower spend, given up chasing. Probably wont use again.
  Melski | 11 Apr 2017 Report Abuse
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very slow payers
  time4t | 29 Jan 2017 Report Abuse
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Avoid. Payout has taken 7 months and was reduced by 40% with no explanation. High cashback rate is just a scam to get bookings.
  armstrong1979 | 11 Jan 2017 Report Abuse
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extremely slow cash payments
  jonathancurran | 15 Oct 2016 Report Abuse
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had tracking issues. If you lodge missing claim, provide booking ID, otherwise Agoda will reject, but TCB will follow-up.
  knav2013 | 29 Dec 2015 Report Abuse
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12 weeks is the stated average waiting time for cashback from Agoda. 6 months later, status is 'Confirmed' but still not payable.
  malcinthemiddle | 29 Dec 2013 Report Abuse
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Company just declined my cashback. Top cashback said it was unlikely that they could recover it?! It's only £17, but the order was fulfilled and holiday fully paid.
  bigburko1 | 15 Jul 2013 Report Abuse
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cashback didn't track,needed to contact customer service repeatedly as voucher didn't appear, no faith in this merchant on any fron cashback or otherwise
  bobthetarmac | 30 Jun 2013 Report Abuse
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this merchant does not track, my advice is don't use them
  gk6732 | 06 Mar 2013 Report Abuse
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I've made about 20 purchases through topcashback over the last year or so, and agoda is the first one which hasn't tracked. Fortunately the price I paid for the hotel was no more expensive through agoda than any other discount hotel site, so I wasn't relying on a big cash back to bring it into line - but in future I'll use one of the other sites rather than agoda, hopefully they'll pay out as advertised.
  gld73 | 02 Mar 2013 Report Abuse
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My cashback failed to track, be wary of this retailer!
  __CMC__ | 09 Jul 2012 Report Abuse
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Still waiting for cashback from Dec 2023
Booked a hotel room via Agoda for early Jan and still waiting for it to be confirmed five months later. Worried that their outfit is a scam.
  faisalaqureshi | 01 Jun 2024 Report Abuse
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Agoda cashback is a scam
Didn't track cashback. Submitted a missing cashback claim. Refused as "not last click" in spite of me clicking directly from topcashback to Agoda website. Clearly they are either bait and switching users by offering cashback that never materialises, or they have technical problems that are stopping them being able to track properly. Either way, topcashback should do better in making good on these business' promises.
  tunga | 31 May 2024 Report Abuse
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Unconfirmed Cashback
Cashback unconfirmed after nearly eight months. Very much expecting the Cashback to be refused. Disappointed as I used the merchant because of the promised Cashback.
  brad18white | 29 May 2024 Report Abuse
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Cashback refused
Like many complained, Agoda is one of the cashback scams that rarely award cashback, for whatever reason they may seem appropriate (although completely false) - and there's nothing you can do about that.
  mivaul | 24 May 2024 Report Abuse
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Not one payout from Agoda
First purchase made 21st September 2023 and made numerous purchases since, have NEVER been paid out from Agoda, 1st purchase being 8 months ago which I would have thought to be ample time, raised ticket with Topcashback and they advised unable to do anything until they hear from Agoda, stopped using Agoda until a resolution and I book quite a lot of hotels a month
  low10ner | 23 May 2024 Report Abuse
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Scammers
A perfectly legitimate purchase was declined . Bunch of crooks !
  eggleman | 22 May 2024 Report Abuse
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Cashback declined after waiting 2 years :(
We booked a hotel in 2022, and just had the cashback declined... unreliable will avoid in the future.
  ponderingpoet | 18 May 2024 Report Abuse
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Will not use again
Did everything right waited months now cashback declined. Plenty of other companies more reliable than Agoda. Bye bye to them.
  Leftquidco | 24 Apr 2024 Report Abuse
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No Cashback
Cashback never materialised. Having booked well in advance, as many booking accommodation do, I couldn't raise a missing cashback claim until AFTER the maximum period (100 days?) was past. Disappointing.
  Geehead | 24 Apr 2024 Report Abuse
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Awful
Purchased through Topcashback link and tracked pending in March 2023. Declined in February 2024, robbed of £68.
  Greg_T | 23 Mar 2024 Report Abuse
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Refused claim
I definitely clicked through before booking. Refused a legitimate claim. Was going to book again via agoda but will not again.
  Melodyyyyyyyy | 01 Feb 2024 Report Abuse
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